Terms & Conditions
GENERAL
The pricing and descriptions of products can also be amended at any point without prior notice.
We aim to display the colours of our products as accurately as possible. However, as resolution, print methods and screen settings can affect how an item is displayed, the accuracy of colours cannot be guaranteed.
Freedom To Exist is a registered trademark of Freedom To Exist Limited, registered Company of England & Wales 9332334 at “Freedom To Exist Ltd, Office 20, 61 Praed Street, London, W2 1NS. All associated intellectual property, including text, product names and descriptions, imagery, brochures and website design remain the property of Freedom To Exist Ltd, and cannot be used without prior consent.
These terms & conditions may be updated at any time.
CONFIRMATION
Once we have received your order we will send a confirmation to your email address. It is therefore important that you enter the correct e-mail address when placing your order. We recommend saving this email in order to facilitate any contact with customer service you may have in the future. The order confirmation (receipt) also serves as a guarantee of proof of purchase.
PAYMENT
You can choose to pay with paypal, credit or debit cards, Payments are processed by STRIPE, SHOPIFY and PAYPAL. Freedom To Exist does not handle any credit card numbers.
PAYMENT BY CARD
Pay with your Visa or MasterCard securely over the Internet. Your payment is handled by STRIPE/PAYPAL with secure encryption and under strict banking standards. Your card details are sent directly to the bank and cannot be read or accessed by anyone other than your bank. There is no extra charge for card payments. When paying by credit / debit card starting conditions apply as soon as the card transaction is approved. In the event that no payment has been received after submitting your order, Freedom To Exist may automatically cancel your order.
PRIVACY
The collection and storage of personal information submitted to Freedom To Exist is governed by the UK Data Protection Act (2003). This means your details will not be divulged to third parties and we will not send you promotional information, by email or post, unless you agree to it.
Under the Data Protection Act, you retain the right to access and modify any data about you held by Freedom To Exist. When you visit the Freedom To Exist website, or when you register your details or purchase from Freedom To Exist, you agree to be governed by Freedom To Exist’s terms and conditions.
SECURITY
To help ensure that your shopping experience is safe, simple and secure, Freedom To Exist uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser that you can click to find out information about the SSL digital certificate registration.
COOKIES
Cookies are small text files stored by your web browser on your computer. We use cookies to track and store information about how you use and interact with our website, in order to personalise your online shopping experience with us.
These files do not store personal data and are perfectly safe. You can disable cookies in your web browser, but please note that you may not be able to fully use all of the features of our website.
RATES
All orders will be processed in UK pounds. You can change the currency displayed on the Freedom To Exist website, but the debit from your account will be in UK pounds.
For UK customers the total price shown is the amount payable.
For EU and WORLDWIDE customers, the price is also the total amount payable. The exchange rate applied is dependant on STRIPE/PAYPAL rate for the day, and will be charged accordingly.
ORDERING
Orders made in another person's name without his consent, or otherwise as a result of Freedom To Exist suffer economic damage will be reported to the police. Freedom To Exist holds the right to change prices, correct incorrect prices on all orders as well as final sales. If a price is obviously incorrect, this may compel Freedom To Exist to cancel the purchase and refund any amount paid in the best way. This can be performed at any time.
WARRANTY
Warranty term: Two year from the date of purchase. This warranty covers manufacturing defects on the watch itself (movement, case, crystal). Other parts than the above are not covered by this warranty. Please visit our WARRANTY section for further details.
PERSONAL INFORMATION
When shopping with Freedom To Exist we will save some of your data to fulfill your purchase. Freedom To Exist treats all personal information confidential. You have the right to request access to your data and if there is anything wrong you can get it changed or removed. Freedom To Exist may also use cookies, for example in order to improve your experience of the website.
PRODUCT
Freedom To Exist has the right to adjust prices, involve additional cost and change product information such as product pictures and offers without notice. The product images and information texts available reflect the product as much as possible. We reserve the right for any errors that may appear on the page and cannot guarantee that all pictures accurately reflect the true appearance of the watch. The pictures may differ depending on the color settings in your computer. All pictures should be seen as illustrations only, and do not guarantee correct appearance and characteristics.
DELIVERY AND CANCELLATIONS
Freedom To Exist ships to the UK, EUROPE and WORLDWIDE. Deliveries are made in cooperation with the postal services and their partners in other countries around the world. You have the right to cancel purchases and return delivered goods by contacting Freedom To Exist’s customer service or using the contact form on Freedom To Exist’s website within 30 days from receiving the goods, provided the goods are unpacked and in the same condition as when you received them. However, the cost and risk for transporting the returned goods to Freedom To Exist will be on you. In cases where you as a customer believe that the delivery is delayed in such a way that you no longer wish to fulfill the order it is your responsibility to cancel the order. In cases where the order has been dispatched, the customer is required to receive the order. Cancellation is not valid until the customer has confirmed with Freedom To Exist either by email or telephone. If a product has been discontinued Freedom To Exist has the right to cancel the purchase and refund the paid amount to the customer. Freedom To Exist will notify the customer of a replacement or equivalent products if available.
COMPLAINTS TERMS
It is important that you as a customer carefully check your goods / products when you receive your shipment in order to verify that the products are not damaged and correct. If your product is damaged in transport, whether the damage is visible or hidden, you must report this as soon as possible to the carrier. If you receive your item and see that it is damaged or does not match the one you ordered or, you shall also contact us within 30 days from receiving the product.
Any complaints shall be made to our customer service through our contact form on the contact page. Please supply the order number and the reason for complaint and we will get back to you shortly with instructions on how to return the item. Defective products returned to Freedom To Exist should be treated as if they were faultless. It is in all types of returns extremely important that the product is packaged in such a way that it cannot be damaged during transit. Freedom To Exist has the right to replace defective goods with goods of the same model. If the item has been discontinued, the customer will receive a full refund.
LIABILITY
Freedom To Exist responsibility for errors in connection to delivery is limited to existing conditions of sale. Freedom To Exist bears no direct or indirect responsibility for example, but not limited to, incompatibility, delivery delays, downtime, data loss, additional work or other economic harm.
FORCE MAJEURE
Freedom To Exist shall be exempt from liability for damages and other penalties on the performance of the contract prevented, hindered or delayed by circumstances beyond our control. As the release factor should be considered include government intervention, new / amended legislation, lack of state, war, fire, flood, labor disturbance, prohibitions, restrictions, sabotage, poor transport or weather conditions or lack of delivery from suppliers and the company is exposed to criminal activity that affects activities.
INTELLECTUAL PROPERTY RIGHTS
All intellectual property rights, such as trademarks and copyright, on the website and in the material published on it are owned by Freedom To Exist or its subsidiaries or licensors. Any use of the site or its content, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of Freedom To Exist.
USER CONTENT
The freedomtoexist.com website may include user generated content from for example social media applications. Freedom To Exist does not claim any ownership in rights in such content (images, photos and videos etc.) and take no legal responsibility for it. In case you for example suspects a violation of copyright, or any other right, or otherwise is offended by such content, please contact our customer service.
RETENTION OF TITLE
All products remain in Freedom To Exist property until full payment is made.
FRAUD
All attempts at fraud reported to the police and Freedom To Exist reserves the right to cancel the purchase if any suspicion is raised.
GOVERNING LAW AND JURISDICTION
These terms and your use of the www.freedomtoexist.com website are governed by UK law. To the extent permitted by law, UK courts shall have exclusive jurisdiction of any dispute arising from these terms of use and your use of the website, subject to Freedom To Exist’s right to prosecute a user at his/her place of residence.
TERMINATION
Freedom To Exist reserves the right to terminate your account and/or your use of the www.freedomtoexist.com website at its sole discretion. For example if Freedom To Exist suspects that you have breached this terms of use. Such termination can be made without prior notice.
AMENDMENTS
Freedom To Exist may revise these terms of use from time to time. Every time you order a product from us, the general conditions in force at that time will apply to the contract between you and Freedom To Exist. You should therefore periodically visit this page to review the then current terms to which you are bound.